Transit Management

With over 30 years in transit management from a bus operator to Senior Region Vice President, there is no aspect that our company has not experienced. NGI management team’s vision is to provide and impart those skills learned over the years to up and coming managers in transit, thereby enabling them to provide excellent service in any capacity.

  • Operations

    • Nissi Group can handle the hiring, training, managing, and development of operations personnel. We’ll review and maintain company policies and government regulations. Allow us to oversee on-time performance as well as provide fare collection data or performance and analytical reporting. We can provide effective communication and improve relationships with customers, municipalities, and employees.

  • Interim Management

    • General Manager - We provide complete oversight of the KPI’s (key performance indicators) for a public or private passenger transit system including governmental compliance, safety performance, budget development and financial performance, quality of service delivery, provide general guidance to department managers, strategic planning, contract compliance, and any other services as may be required.

    • Operations Manager - We provide oversight of the operations department of a public or private passenger transit system including on street service quality, route supervision, dispatching, safety performance, personnel management, payroll management, and attendance compliance.

  • NTD Support

    • Nissi Group offers support services for NTD random sampling. This includes analyzing transit services to provide trips to be included in the random sampling, compiling UPT and PMT from completed samples, calculating average UPT and PMT for the year, and providing new sampling plans for mandatory sampling years.

  • Parts Management

    • Nissi Group can ensure that a proper amount of supplies are stocked and available. Act as a direct liaison between vendors and the company location. We will maintain detailed documentation on organizational operations and finances to produce month end and accounting reports. We can handle requests and evaluate quotes from vendors to ensure cost effective and competitive pricing as well as perform invoicing and payment processing.

 

 

Support Staff

NGI’s keys to success are: reliability, excellent listening skills, and outstanding customer service. These qualities are a necessity in ensuring the customers needs are met. Having solutions to meet your customers concerns, positions your business to reap the benefits of delivering excellent customer service. Training your staff to always be helpful, courteous, and knowledgeable creates customer satisfaction. Hiring and recruiting the right personnel for excellence creates the foundation for growth and success.

  • Call Center

  • Customer Service

    • Nissi Group can provide quality customer service specialist, handle customer complaint reporting, face-to-face customer service, and call center operation and management.

 

 

Other Services

Need a service you don’t see listed? Contact us to discover our custom solutions.