*Prince George’s County

The Operations Manager supports the Assistant General Managers in supervising daily operations including but not limited to: route supervision, staff and operator supervision, new hire orientations, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the Assistant General Manager.

Requires a minimum of 3 years experience

*Prince George’s County

Controls, directs and documents the day-to-day operations of the transit service. This includes management and supervisory authority over all Operators, coordination with other Supervisors and Managers, and extensive direct public contact. Monitors and controls run coverage, on-time performance, detours, accidents, incidents, emergencies, back-up service needs and overtime to provide the most efficient and reliable service possible within budgetary parameters. Road Supervision required.

Requires a minimum of 3 years experience

*Charles County

The Dispatcher will rotate in the duties of supervising and directing the operators, either through radio contact or physical checks and will provide assistance in the field. This position is responsible for all dispatch office functions, including providing customer service on the telephone, in person and in the field.

Dispatchers are required to provide impeccable customer service to our clients and passengers. These individuals schedule and dispatch operators and drivers, to service vehicles that carry passengers. Dispatchers keep records, logs, and schedules of the calls that they receive, they monitor and control the actions that they take. They maintain information on each call and then prepare a detailed report on all activities occurring during their shifts.

*Prince George’s County

The Safety and Training Supervisor is responsible for proper training of designated employees including safety education, accident prevention, loss control and regulatory compliance.

Safety and Training Supervisors respond to and investigate accidents/incidents to include taking photos of accident/incident scene, interviewing involved parties, and assisting with police reports; Coordinates the activities of workers compensation, general liability and vehicle liability insurance carriers and insurance consultants as it affects safety and loss control; Coordinates and ensures compliance with the substance abuse testing program using Federal and Company standards.

Requires a minimum of 3 years experience

*Prince George’s County

The Parts Manager implements policies and procedures for effective parts inventory management. They are responsible for ensuring supplies are stocked and work directly with vendors monitor competitive pricing and on-time delivery.

Requires a minimum of 3 years experience

*Prince George’s County

The Parts Clerk supports the maintenance department by maintaining records and conducting audits of inventory. They are responsible for accurate data entry and maintenance of storage space. They are also required to communicate with vendors to secure parts, goods and services.

*Prince George’s County

Transit Analyst develop, manage, and evaluate solution to improve safety/security, cost-efficiency, time-efficiency, and environmental impact. They are responsible for pulling reports and reconciling reporting oversight. They handle local oversight of system changes and fare table changes to ensure changes take effect with no disruption. They are also responsible for training and motivating call center agents to provide reliable, efficient support for customers.

Customer Service Representatives interact directly with the public and are the face of many operations. Duties will vary by location.

*Prince George’s County

Call Center employees take customer calls and provide information using a computerized scheduling and tracking system. Investigates, resolves, documents, and responds promptly to most complex customer complaints and positive feedback in accordance with company policies and procedures.