River Valley Metro QA Surveys Surveyor's Name * Date * MM DD YYYY Suvey Start Time * Hour Minute Second AM PM Route * Boarding Location * Bus Number * Scheduled Bus Arrival * Hour Minute Second AM PM Actual Bus Arrival Time * Hour Minute Second AM PM Interior of Bus * Clean floors; free of trash; clean dry seats; clean windows; doors work properly; generally free of grime on surface; lighting as appropriate to time of day; low engine noise; little brake noise. Excellent Very Good Good OK/Fair Poor Interior Comments Exterior of Bus * Shiny finish; clean windows; free of dents and marks; clean tires; good-looking logos. Excellent Very Good Good OK/Fair Poor Exterior Comments Climate on Bus * Level of heat/air-conditioning as appropriate; smooth ride (considering street conditions). Excellent Very Good Good OK/Fair Poor Climate Comments Safe Driving Skills * Smooth acceleration and deceleration; maintaining legal speed; no unnecessary lane changes; signaling turns and pull outs; door stooped alongside curb stop. Excellent Very Good Good OK/Fair Poor Driving Skills Comments Bus Driver Uniform/General Grooming * Correct uniform with logo; neatness of uniform; general grooming. Excellent Very Good Good OK/Fair Poor Grooming Comments Bus Driver Attitude * Greet and make eye contact with boarding passengers; bid farewell to exiting passengers; politely answer questions; generally friendly; respectful; proper assistance to people with disabilities. Excellent Very Good Good OK/Fair Poor Driver Attitude Comments Bus Driver Behavior Check all that apply Excessive personal conversation inside bus Excessive personal conversation outside bus Talking on cell phone Other Driver Behavior Comments * Were there front and rear destination signs? Yes No * Were signs easily readable? Yes No N/A * Were signs correct? Yes No N/A * Were correct timetables/brochures available on the bus? Yes No * Did farebox work correctly? Yes No * Did the operator call out all key stops/transfer points? Yes No * Did anyone board in a wheelchair? Yes No * If so, did the lift work properly? Yes No N/A Number of Passengers * Exiting Location * Exiting Time Hour Minute Second AM PM Thank you!
